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General Enquiries

What is the relation between Aspide Financial Ltd. and ProbusFX?

ProbusFX is owned and operated by Aspide Financial Limited, Cyprus. Aspide Financial Ltd, is licensed and regulated by the Cyprus Securities and Exchange Commission- CySEC (Licence Number: 329/17)

Where is ProbusFX located?

ProbusFX’s headquarters are in Limassol, Cyprus.

Is ProbusFX an STP broker?

Yes, ProbusFX is a full STP (Straight-Through-Process) broker. This means that ProbusFX’s interests are aligned with those of ProbusFX traders’.

How can I contact ProbusFX?

Contact Form: please send us your request using our contact form.
Telephone: Please call us on +357 25260333. Our dedicated customer support Team is available 24/5.
Live Chat: Please contact us via Live Chat.

Can I visit your offices?

You are more than welcome to visit us, just contact us in advance to book an appointment.

If I need assistance during the weekend, what shall I do?

You can email and a representative will call you during the next working day.

How do I register a complaint?

ProbusFX’s dedicated team is available 24-hours per day during the trading week and provide prompt assistance via Live Chat, Phone and Email. Alternately, please refer to our Complaints Procedure (hyperlink).

What are the working hours of ProbusFX?

ProbusFX is open 24 hours a day starting from Monday 00:00 until Friday 23:59 GMT or GMT+1.

How can I change my password?

If you need to change your password, simply visit the Accounts page to login and indicate that you have lost your password. Fill in the email associated with your account and you will receive an email to reset your password.

How old do I need to be in order to open an account and start trading?

You must provide a valid ID documentation that proves that you are over the age of 18 in order to open an account and start trading.

Do you accept US clients?

We are unable to accept account applications from residents of the United States of America.

What is ‘FATCA’?

The Foreign Account Tax Compliance Act (FATCA) intends to prevent the avoidance of US tax by American citizens who hide money outside the United States. The main objective of FATCA is to strengthen information, reports and compliance, through providing rules around the processes of documenting, reporting and withholding on a payee.

Do you offer binary option trading?

No, ProbusFX does not offer binary option trading.

Where can I find the live prices?

You can find our Live Prices located under Trading on our website.

Do you offer Trading Education?

Yes, we offer Premium Content which is available in the Education section on the website.

  • Educational eBooks: Succeeding with Forex Trading, CFD Trading
  • Video Tutorials: Forex Trading, Psychology, Forex Strategies, MT4, Technical Indicators

Where is ProbusFX located?

ProbusFX’s headquarters are in Limassol, Cyprus.

Do you offer any kind of Bonus or Credit?

No, ProbusFX does not offer Bonuses or Credit.

Do you offer Trade Signals?

No, ProbusFX does not offer Trading Signals.

CFDs and FX are leveraged products which carry a high level of risk which can result in the loss of all capital invested.
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