A step towards more efficient Customer Support
communication through social media
After considering the fact that many of our clients are active on social media, we would like to announce that it is now possible to reach our Customer Support Team directly through our Facebook page. Customer Support through Facebook is available 24/5 and provides an alternative method for our social media friendly customers to communicate with us.
Our Facebook Page is daily updated with the latest market news, important upcoming economic events, urgent announcements and trading related resources and material. Visit the ProbusFX Facebook Page and click the ‘Like Page’ button to see our latest posts in your Facebook feed.
Michael Margaritis, Online Community Admin at ProbusFx, said: “We understand that many of our clients maintain an active presence on various social media platforms. To make it easier and simpler for them to contact us, our customer support team will now be receiving and replying to messages sent through our Facebook page. We believe this a good step towards facilitating efficient client support communication for those who prefer to do so through social media.”
To reach our Support Team through Facebook, you can either contact us directly on Facebook Messenger or visit our page and then select the ‘Send Message’ option. Write your issue or query – try to be as detailed and descriptive as possible – and your message will be replied to shortly after a Customer Support Agent gets to addressing the matter.
RISK WARNING: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 42.60 % of our retail investor accounts lose money when trading CFDs.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please refer to our Risk Disclaimer.